Returns
We can process general returns and refunds only for items purchased from Home Design Showcase. To set up a general return please contact us at 307-885-4063 or e-mail us at homedesignshowcase1@yahoo.com. All general returns must be set up within 30 days from the day you receive your product. To receive a refund please make sure of the following:
* All returned merchandise must be in resalable condition
* The product must be free from scratches and/or defects
* All merchandise cannot have been installed
* You must have the original packaging for the item
* There cannot be any writing or labels on the packaging for the item
* All returns must be over $15 in total value. Any return for less than this total amount may not be permitted.
* Packages must be sent back by customer via a traceable source. Ex: FedEx or UPS, (Please do not use USPS.)
* All items must be returned with their assigned return authorization (RGA) number. Items returned without an RGA number may delay credit.
* You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call us at 307-885-4063 immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.
Please note that all items are subject to restocking fee between 15 to 25 percent. Please contact us directly before item is returned. Item may need to be shipped to a different address than it originally came from. Thank you for shopping.
* All returned merchandise must be in resalable condition
* The product must be free from scratches and/or defects
* All merchandise cannot have been installed
* You must have the original packaging for the item
* There cannot be any writing or labels on the packaging for the item
* All returns must be over $15 in total value. Any return for less than this total amount may not be permitted.
* Packages must be sent back by customer via a traceable source. Ex: FedEx or UPS, (Please do not use USPS.)
* All items must be returned with their assigned return authorization (RGA) number. Items returned without an RGA number may delay credit.
* You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call us at 307-885-4063 immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.
Please note that all items are subject to restocking fee between 15 to 25 percent. Please contact us directly before item is returned. Item may need to be shipped to a different address than it originally came from. Thank you for shopping.
